Last updated: 17th October 2019
This privacy policy explains what information we gather about you, what we use that information for and who we give that information to. It also sets out your rights in relation to your information and who you can contact for more information or queries.
Please read this privacy policy carefully. If you have any requests concerning your personal information or any queries with regard to our processing, please contact us at via the details provided in the “contact us” section at the end of this policy.
This privacy policy consists of the sections set out below. Please click on the section below for ease of navigation.
In this privacy policy, references to “we“, “us“, “our” are references to The Housing Finance Corporation Limited, a registered society incorporated in England with limited liability (registered number 25862R) and whose registered office is at 3rd Floor, 17 St. Swithin’s Lane, London EC4N 8AL. We are the “controller” for the purposes of the General Data Protection Regulation.
We may collect and process the following data about you:
When you provide personal information to us, we may use it for any of the purposes described in this privacy policy or as stated at the point of collection (or as obvious from the context of collection), including:
We rely on one or more of the following processing conditions in order to process your personal information:
We may disclose your personal information to our employees, officers or professional advisers as reasonably necessary for the purposes set out in this privacy policy.
Your personal information may be transferred to third party service providers who process information on our behalf, including providers of information technology, identity management, website hosting and management, data analysis, data back-up, security and storage services. The third party providers may use their own third party subcontractors that have access to personal data.
We may disclose your personal information to law enforcement, regulatory, or other government agencies or to other third parties as required by, and in accordance with, applicable law or regulation. We also exchange information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may share your personal information with any member of our group, which means our subsidiary undertakings, our parent undertaking and its subsidiary undertakings, as defined in section 1162 of the UK Companies Act 2006.
If we or substantially all of our assets are acquired by a third party, personal data held by us about our customers will be one of the transferred assets.
We may transfer your personal data to countries or territories outside the European Economic Area (the EEA). Transfers outside the EEA will be only:
We will retain your personal information only for as it is required for the purposes for which it was collected, or as required to do so by law.
Where we are legally required to obtain your consent to provide you with marketing materials, we will only provide you with such marketing materials if you have provided consent for us to do so.
If you want to unsubscribe from mailing lists or any marketing, you should look for and follow the instructions we have provided in the relevant communications to you.
If you do not wish to receive emails or marketing communications from us, you can at any time contact us to request that such communications cease. If you choose to unsubscribe from any or all mailings, we may retain information sufficient to identify you so that we can honour your request.
You may have certain rights in relation to the personal information we hold about you. In particular, you may have a right to:
If you would like to exercise these rights, please contact us by sending an email or by one of the means set out at the end of this privacy policy. We may charge for a request to access your information, if permitted by applicable law. For example, we may charge a reasonable fee based on administrative costs for providing further copies of your information.
We have implemented generally accepted standards of technology and operational security in order to protect personal information from loss, misuse, alteration or destruction.
Although we use appropriate security measures once we have received your personal data, the transmission of data over the Internet (including by e-mail) is never completely secure. We endeavour to protect personal data, but we cannot guarantee the security of data transmitted to or by us.
Our website uses cookies so that we can track how users navigate through our website, in order to enable us to evaluate and improve our website. For detailed information on the cookies we use and the purposes for which we use them please read our cookies policy. cookie-policy
If you have any questions or complaints about this privacy policy or the way your personal information is processed, or would like to exercise one of your rights set out above, please contact us by one of the following means:
3rd Floor
17 St. Swithin’s Lane
London
EC4N 8AL
You may also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office. For further information on your rights and how to complain to the ICO please refer to the ICO website: https://ico.org.uk/.
We may update this privacy policy at any time by publishing an updated version on our website. So you know when we make changes to this privacy policy, we will amend the revision date at the top of this page. The new modified or amended privacy policy will apply from that revision date. Therefore, we encourage you to review this privacy policy periodically to be informed about how we are protecting your information.